Terms and Conditions

Welcome to Vina Luxury Beauty Salon. These Terms and Conditions govern your use of our website, booking services, salon services, WhatsApp communication, and any related customer interactions.

By using our website, booking an appointment, or contacting us, you agree to these Terms and Conditions.

Vina Luxury Beauty Salon provides beauty and salon services, including but not limited to:

• Hair services
• Hair treatments
• Hair coloring
• Nail services
• Makeup services
• Lash and brow services
• Beauty consultations
• Bridal and special occasion services

Service availability, pricing, and duration may vary depending on the selected treatment, stylist availability, hair condition, and customer requirements.

Customers may book appointments through our website, WhatsApp, phone, email, or social media.

When booking an appointment, you agree to provide accurate information, including your name, contact number, preferred service, and appointment details.

We reserve the right to confirm, reschedule, or cancel appointments depending on availability or operational requirements.

Prices shown on our website or shared through WhatsApp, phone, email, or social media are subject to change without prior notice.

Some services may be listed as “starting from” or “price upon consultation.” Final pricing may depend on:

• Hair length
• Hair condition
• Product usage
• Service complexity
• Stylist recommendation
• Customer preferences

Final prices will be confirmed before the service begins.

If you need to cancel or reschedule your appointment, please inform us as early as possible.

Repeated no-shows, late cancellations, or late arrivals may affect future booking availability.

Vina Luxury Beauty Salon reserves the right to cancel or reschedule appointments due to staff availability, emergencies, operational issues, or circumstances beyond our control.

If you arrive late for your appointment, we may need to shorten, reschedule, or cancel your service depending on the remaining available time.

We will do our best to accommodate you, but we cannot guarantee full service if you arrive late.

Before receiving any service, customers are responsible for informing our staff about:

• Allergies
• Skin sensitivities
• Hair or scalp conditions
• Previous chemical treatments
• Medical conditions that may affect the service
• Pregnancy or other relevant health concerns

Vina Luxury Beauty Salon is not responsible for issues caused by incomplete or inaccurate information provided by the customer.

We aim to provide high-quality salon services. However, results may vary depending on individual hair type, skin type, previous treatments, product history, and aftercare.

We do not guarantee identical results to reference photos, online images, or previous customer outcomes.

Customers are responsible for following aftercare instructions provided by our team.

Vina Luxury Beauty Salon is not responsible for reduced results, damage, or service issues caused by failure to follow aftercare guidance, use of unsuitable products, or services performed elsewhere after visiting our salon.

Payment must be made according to the payment method accepted by the salon at the time of service.

We reserve the right to request advance payment or deposit for selected services, large bookings, bridal services, or special appointments.

Promotional offers, discounts, packages, or memberships may be subject to specific terms, validity periods, and availability.

Offers cannot be combined unless clearly stated.

Vina Luxury Beauty Salon reserves the right to modify or withdraw promotions at any time.

By contacting us or providing your phone number, you agree that we may communicate with you through WhatsApp, phone, SMS, email, or social media for appointment-related communication.

With your consent, we may also send promotional messages, service updates, or special offers.

You may opt out of promotional WhatsApp messages at any time by replying STOP.

All content on our website, including text, images, logos, service descriptions, and design elements, is owned by or licensed to Vina Luxury Beauty Salon.

You may not copy, reproduce, modify, or use our website content without written permission.

Our website may include links to third-party websites, social media pages, or external platforms. We are not responsible for the content, privacy policies, or practices of third-party websites.

To the maximum extent permitted by law, Vina Luxury Beauty Salon shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, services, or communications.

Nothing in these Terms limits liability where it cannot be excluded under applicable law.

Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated effective date.

Continued use of our website or services after changes are posted means you accept the updated Terms.

These Terms and Conditions are governed by the laws of the United Arab Emirates.

Any disputes shall be handled according to applicable UAE laws and regulations.

For questions about these Terms and Conditions, please contact us:

Vina Luxury Beauty Salon
1st Floor, Courtyard Hotel, World Trade Centre, Dubai, UAE
Email: info@vina.ae
Phone: +971 52 903 2000 / +971 4 355 6717