Website: https://vina.ae/
Business Name: Vina Luxury Beauty Salon
Address: 1st Floor, Courtyard Hotel, World Trade Centre, Dubai, UAE
Email: info@vina.ae
Phone: +971 52 903 2000 / +971 4 355 6717
1. Introduction
Vina Luxury Beauty Salon respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, book an appointment, or communicate with us through WhatsApp, phone, email, or social media.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
- Full name
- Phone number
- Email address
- Appointment details
- Service preferences
- Messages sent through WhatsApp, forms, email, or social media
- Website usage data, such as pages visited, browser type, device type, and IP address
- Cookie and analytics data
We only collect information that is necessary to provide our salon services, respond to inquiries, manage bookings, and improve customer experience.
3. WhatsApp Communication
When you contact us through WhatsApp or agree to receive WhatsApp messages from us, we may use your phone number and message history to:
- Confirm appointments
- Send booking reminders
- Respond to customer inquiries
- Share salon service updates
- Send promotional offers, only where permitted or consented
- Provide customer support
You may opt out of WhatsApp messages at any time by replying STOP or by contacting us directly.
We do not sell your WhatsApp number or personal information to third parties.
4. How We Use Your Information
We use your personal information to:
- Book, confirm, and manage appointments
- Respond to your questions and service requests
- Provide customer support
- Send service reminders and updates
- Improve our website, services, and customer experience
- Send marketing communications where you have given consent
- Comply with legal or regulatory requirements
5. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share limited information with trusted service providers only when required to operate our business, such as:
- Website hosting providers
- Analytics tools
- Booking or CRM systems
- WhatsApp Business API providers
- Payment or communication service providers
These providers are expected to protect your information and use it only for the purpose of providing services to us.
6. Cookies and Analytics
Our website may use cookies and analytics tools to improve user experience, understand website traffic, and enhance our services.
You may disable cookies through your browser settings. However, some website features may not work properly without cookies.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no online system is completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
8. Data Retention
We retain personal information only for as long as necessary to provide our services, manage bookings, resolve disputes, comply with legal obligations, and maintain business records.
When your information is no longer required, we may delete or securely anonymize it.
9. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing messages
- Opt out of WhatsApp or promotional communications
To make a request, please contact us at:
Email: info@vina.ae
Phone: +971 52 903 2000
10. Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those third-party websites.
11. Children’s Privacy
Our services are intended for general customers and are not directed to children under the age of 13. We do not knowingly collect personal information from children without appropriate consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
13. Contact Us
For questions about this Privacy Policy or how we handle your personal information, please contact us:
Vina Luxury Beauty Salon
1st Floor, Courtyard Hotel, World Trade Centre, Dubai, UAE
Email: info@vina.ae
Phone: +971 52 903 2000 / +971 4 355 6717
